All Smarter appliances come with a 2-year manufacturer warranty.
If a product is faulty after the 30 day period, your product is still covered under warranty for 24 months. Please contact our Support Team via firstname.lastname@example.org for more information. Support is only available via email or through our support page, which you can find on the footer of our website. If you contact us via social media looking for support, you will be asked to message our Support Team.
The warranty is valid only in the countries that we officially ship to through our online store.
Return & Refund Policy
You have 30 days from the date you received your device(s) to request a full refund* with no questions asked. To return your item, you must inform our Support Team by email at email@example.com and request a return label. Requests are not acceptable via any other platform or email. You can then return the device(s) to us, free of charge, as long as the return originates from the UK. For Europe and Australia, the customer will be liable for the return fees. The amount to be paid will be informed by our Support team and it will not be refundable.
Refunds will be processed once the product has been returned to Smarter. Your money will be refunded in 3-7 working days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*The refund is valid only in the countries that we officially ship to through our online store.
If you have a faulty product and need a replacement within the warranty period, you will need to send a video showing the issue and proof of purchase, and then you need to send the faulty device back to our warehouse. Our engineers will check your product and where possible fix and return it to you. If we cannot fix your product, you will be eligible for a replacement. Please note, that the process can take up to 30 days upon receipt of the product in our warehouse.
You can then return the device(s) to us, free of charge, as long as the return originates from the UK. For Europe and Australia, the customer will be liable for the return fees. The amount paid will not be refundable.
To read about replacement in the UK, click here (available soon). To know more about replacement in the USA, Europe and Australia, please contact Customer Service.