We are always striving to exceed customer expectations and welcome your feedback in enriching the best experience for you. If you have a complaint about our products, company or website, please contact our Customer Service by email at firstname.lastname@example.org. We will attempt to answer all concerns within 48 hours.
Ideally, we aim to resolve complaints within a timescale of seven working days, some cases can take longer. If we are unable to resolve a complaint that you make within four weeks you can escalate your complaint to the Head of Operations. Ask our Customer Service team to have your issue escalated and a full investigation will be open. Please note that's the final stage and we aim to answer within four weeks.